We are committed to protecting your personal information. This policy explains exactly what data we collect, how we use it, and the controls you have over your own information.
This Privacy Policy ("Policy") describes how bole14 ("we", "us", "our", "the Company") collects, processes, stores, and protects the personal data of users ("you", "your", "User") who access and use the bole14 online betting platform available at https://bole14.cam ("Platform", "Service", "Website").
bole14 is committed to handling your personal information responsibly, transparently, and in accordance with internationally recognized data protection principles. We understand that privacy is a fundamental right, and we take our obligations seriously — both as a matter of legal compliance and as a core part of our commitment to building trust with the Indonesian player community we serve.
By creating an account on bole14 or using any part of our Service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Service.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together form the complete set of agreements governing your use of the bole14 Platform.
bole14 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used only as described in this Privacy Policy.
We collect personal data from you in several ways — directly when you provide it, automatically when you use our Platform, and occasionally from trusted third-party sources for identity verification purposes. The categories of personal data we collect include:
When you create a bole14 account, we collect:
To process deposits and withdrawals in Indonesian Rupiah (IDR), we collect:
bole14 does not store full credit card or debit card numbers on our servers. All payment processing is handled through certified payment service providers operating under their own security frameworks.
As part of our Know Your Customer process, we may collect:
We automatically collect data about how you interact with the Platform, including:
When you contact our customer support team or participate in surveys, we collect:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Registration data, identity data | Contract performance |
| Age and identity verification (KYC) | KYC documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial data, bank/e-wallet details | Contract performance |
| Bet settlement and gaming activity | Behavioral data, usage data | Contract performance |
| Fraud prevention and security | IP address, device data, transaction history | Legitimate interest |
| Responsible gaming monitoring | Behavioral data, session data, betting history | Legal obligation / legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Promotional communications (opt-in) | Email, phone number, preferences | Consent |
| Platform analytics and improvement | Anonymized usage data | Legitimate interest |
| Legal and regulatory compliance | All categories as required | Legal obligation |
bole14 processes your personal data on the following legal grounds:
bole14 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We may, however, share your data with carefully selected partners in the following circumstances:
We engage third-party service providers who process personal data on our behalf under strict contractual obligations. These include:
We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by law, court order, or in response to a lawful request. We will notify you of any such disclosure where legally permissible.
In the event of a merger, acquisition, restructuring, or sale of all or part of bole14's business assets, your personal data may be transferred to the successor entity. We will notify you in advance of any such transfer and ensure the acquiring entity maintains equivalent data protection standards.
We will share your data with any other third party only with your explicit prior consent. You may withdraw this consent at any time.
bole14 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and understand how users interact with our Service.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the bole14 Platform — for example, you may need to re-enter your preferences on each visit.
Some browsers send "Do Not Track" (DNT) signals. At this time, bole14 does not alter its data collection practices in response to DNT signals, as there is no universally accepted standard for how such signals should be interpreted. We remain committed to the privacy practices described in this Policy regardless.
bole14 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes. Our standard retention periods are as follows:
After the applicable retention period expires, your personal data is securely deleted or irreversibly anonymized. If you request account closure, we will remove your data as described above — we cannot erase data earlier than the minimum periods required by applicable law.
bole14 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. Our key security controls include:
In the unlikely event of a data security breach that affects your personal information, bole14 will notify you without undue delay via the email address registered on your account, describing the nature of the breach and the steps we are taking to address it.
As a bole14 user, you have a number of rights with respect to your personal data. We are committed to honoring these rights promptly and transparently. To exercise any of the rights listed below, contact our support team at .
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed. We will provide this information within 30 days of receiving a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information directly through your account settings; for KYC-related data corrections, contact our support team.
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Please note that we cannot delete data that we are legally required to retain (e.g., KYC records and transaction data subject to AML retention requirements).
You may request that we pause the processing of your personal data in certain circumstances — for example, while we investigate the accuracy of data you have contested or assess a legitimate interest objection you have raised.
You have the right to receive the personal data you provided to bole14 in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider where technically feasible.
You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You may also opt out of marketing communications at any time by updating your preferences in account settings or by replying "UNSUBSCRIBE" to any marketing email.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
We will acknowledge all data rights requests within 5 business days and provide a substantive response within 30 calendar days. In cases of complexity or high volume, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
The bole14 Service is strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in our account registration and KYC process.
If we discover that personal data has been collected from a user under 21 years of age, we will immediately close that account, delete all associated personal data, and — where funds were deposited — arrange for their return through the original payment method. If you believe a minor has registered an account on bole14, please contact us immediately at .
bole14 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes, we will:
Your continued use of the bole14 Service after the revised Policy takes effect constitutes your acceptance of the changes. If you do not agree with the updated Policy, you must stop using the Service and contact us to close your account.
We encourage you to review this Policy periodically. Archived versions of previous policies are available upon request by emailing .
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our Data Protection team through any of the following channels:
Our support team includes native Indonesian-speaking agents available around the clock. Whether your inquiry relates to a data access request, a correction, or a concern about how your information is being used, we are committed to providing a clear and timely response.
By using the bole14 Platform, you confirm that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting bole14 with your personal information — we take that trust seriously.
Six ways bole14 puts your data privacy first, every single day
Your personal information is never sold, rented, or traded to third parties for their own marketing. We share data only with service providers directly involved in delivering our Platform to you.
All data transmitted between your device and bole14 is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information travel securely at all times.
We clearly explain exactly which documents we collect, why we need them, how long we keep them, and who can access them — no surprises, no hidden data practices around our identity verification process.
Access, correct, export, or delete your personal data at any time. Our support team processes all data rights requests within 30 days and acknowledges every inquiry within 5 business days.
We collect only the data that is genuinely necessary to provide our Service, meet legal obligations, and keep your account secure. We do not gather personal information beyond what is needed for these defined purposes.
In the unlikely event of a security breach affecting your data, we will notify you promptly via your registered email address, clearly explaining what happened and the steps we are taking to protect you.
Our support team is available 24/7 to address any privacy concerns, assist with data access requests, or help you understand how your information is used on the bole14 Platform.